Privacy Policy

Effective date: March 6, 2026

Valley Natural Health (“we,” “our,” or “us”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect personal information through our website, https://valleynh.com, and related online services.

This Privacy Policy explains what information we may collect from visitors, patients, and others who interact with our website, how we use that information, when we may share it, and what choices may be available to you.

This Privacy Policy applies to information collected through our website and online interactions. It does not replace any separate medical privacy notice, informed consent, or patient forms that may apply to healthcare services you receive from our practice.

Information We Collect

Depending on how you use our website, we may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, mailing address, or other information you provide when contacting us.
  • Appointment or inquiry information, such as the details you submit through contact forms, scheduling requests, intake requests, or other website forms.
  • Technical and usage information, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, and approximate location derived from your IP address.
  • Cookies and similar technologies, which may collect information about how you interact with our website and help remember preferences or improve performance.
  • Comments or user-generated content, if comments or similar interactive features are enabled on the website.
  • Media or files you submit, if you upload documents, forms, or images through the website.

How We Collect Information

We may collect information directly from you when you fill out a form, request an appointment, contact our office, subscribe to updates, submit a comment, or otherwise communicate with us. We may also collect information automatically through cookies, server logs, analytics tools, and similar website technologies.

How We Use Information

We may use personal information for the following purposes:

  • To respond to inquiries and communicate with you.
  • To schedule, confirm, or manage appointments or requests.
  • To provide website functionality and improve user experience.
  • To maintain website security, prevent fraud, and detect abuse or unauthorized activity.
  • To analyze site traffic, engagement, and performance.
  • To comply with legal, regulatory, professional, or recordkeeping obligations.
  • To protect our rights, safety, patients, visitors, staff, and business operations.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the site, remember user preferences, understand website performance, and improve functionality. Cookies are small data files stored on your device by your browser. WordPress sites commonly use cookies for functions such as login sessions, comment preferences, and basic site operations. :contentReference[oaicite:1]{index=1}

You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.

If your site uses analytics, advertising, chat, embedded video, patient tools, or social media plugins, those tools may also place cookies or collect technical information. You should update this policy further to name those tools specifically if they are active on your site. WordPress recommends adding disclosures for analytics cookies, contact forms, and social sharing tools when they are used. :contentReference[oaicite:2]{index=2}

Comments

If comments are enabled on our website, when visitors leave comments we may collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. If you use a third-party profile service such as Gravatar, information related to your profile image may also be processed according to that provider’s privacy practices.

Media Uploads

If you upload images or files through the website, please avoid including embedded location data or other unnecessary personal information in those files unless it is specifically requested. Files uploaded to websites can sometimes contain metadata that may be visible or extractable.

Embedded Content and Third-Party Services

Pages on this website may include embedded content or links to third-party services, such as videos, maps, scheduling tools, patient portals, payment tools, forms, social media content, or other external platforms. Embedded content from other websites may behave as though you visited those websites directly, and those third parties may collect information about you, use cookies, and monitor your interaction with their content.

We encourage you to review the privacy policies of any third-party services you access through links or embedded tools on our website.

Patient Portals, Scheduling Tools, and Healthcare-Related Information

If you use an online appointment tool, patient portal, intake form, or similar service linked through our website, your information may be collected and processed by us and/or by the technology providers supporting those services. The handling of protected health information may also be governed by separate healthcare privacy notices and applicable law.

In healthcare contexts, HIPAA may apply to protected health information, but a website privacy policy is not the same as a HIPAA Notice of Privacy Practices. HHS publishes separate HIPAA guidance for healthcare organizations and professionals. :contentReference[oaicite:3]{index=3}

Online Tracking and Analytics

We may use website analytics and similar tools to better understand website traffic, improve navigation, and measure site performance. If your website uses analytics, session replay, advertising pixels, or other tracking tools, those should be specifically identified here before publishing.

For healthcare organizations, HHS has issued guidance regarding online tracking technologies, and part of that guidance was partially vacated by a federal court in 2024. Because this area is evolving, healthcare websites should review their tracking setup carefully with legal and compliance advisors. :contentReference[oaicite:4]{index=4}

How We Share Information

We do not sell personal information for money. We may share information in the following circumstances, as applicable:

  • With service providers that help us operate our website, communications, scheduling, hosting, analytics, forms, spam detection, or business operations.
  • With professional advisors, auditors, insurers, or legal counsel as needed.
  • When required by law, subpoena, court order, regulatory request, or similar legal process.
  • To protect rights, safety, security, property, patients, staff, or the public.
  • As part of a business transfer, reorganization, merger, sale, or asset transfer, if applicable.

If your site uses a specific spam filtering service, analytics provider, CRM, scheduling provider, or patient platform, those should be named here for fuller transparency.

How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to requests, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.

If comments are enabled, comments and related metadata may be retained so follow-up comments can be recognized and moderated. If user accounts are enabled, account-related information may be retained for administrative, operational, security, and legal purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable law and any legal, medical, security, or record-retention requirements.

If you are a California resident and Valley Natural Health is subject to the CCPA/CPRA for the data or activity at issue, you may have rights that can include the right to know, delete, correct, and the right to limit the use and disclosure of sensitive personal information in some circumstances, as well as the right not to be discriminated against for exercising applicable privacy rights. California law may also require businesses covered by the statute to provide a privacy policy and a notice at collection. :contentReference[oaicite:5]{index=5}

To make a privacy request, please contact us using the information below. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website is not intended for children to use independently without parental or guardian involvement. We do not knowingly collect personal information online from children in violation of applicable law.

External Links

Our website may contain links to external websites or services that we do not control. We are not responsible for the privacy, security, or content practices of third-party sites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted indicates your acceptance of the updated policy, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Valley Natural Health
5765 N. Fresno St, Suite #105
Fresno, CA 93710
Phone: (559) 389-0622
Email: info@vnaturalhealth.com